Homeo Medicine Solutions (“HMS”) is committed to protecting the privacy and confidentiality of our international buyers, business partners, distributors, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with us for the export and supply of classical homoeopathic medicines and related products outside India.

By accessing or using our website or placing an export inquiry/order, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal & Business Information

• Name of individual or organization
• Contact person name
• Email address
• Phone / WhatsApp number
• Business address (country, city, postal code)
• Import license or regulatory details (if required)

b. Transaction & Inquiry Information

• Product inquiries and quotations
• Purchase orders and invoices
• Shipping and delivery information
• Payment-related references (no card or banking details stored)

c. Technical Information

• IP address
• Browser type and version
• Device information
• Pages visited and interaction data
• Cookies and usage data

2. Purpose of Data Collection

• Processing export inquiries and orders
• Communicating with buyers and distributors
• Compliance with international trade and export regulations
• Preparing shipping, customs, and regulatory documentation
• Improving website functionality and user experience
• Responding to legal or regulatory requirements

3. Cookies and Tracking Technologies

Our website may use cookies to:

• Improve site navigation
• Analyze website traffic
• Remember user preferences

You may disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

4. Data Sharing and Disclosure

HMS does not sell, rent, or trade buyer information.

Information may be shared only with:

• Logistics and courier partners (for delivery purposes)
• Customs, regulatory, or government authorities (as required by law)
• Payment processors or banks (transaction-related data only)
• IT service providers (for secure website operations)

All third parties are required to maintain strict confidentiality.

5. International Data Transfers

As HMS operates internationally, your information may be transferred to, processed, and stored in India or other countries. Appropriate safeguards are implemented to protect your data in accordance with applicable data protection laws.

6. Data Security

HMS uses reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no electronic transmission or storage system can be guaranteed to be 100% secure.

7. Retention of Information

• To fulfill business and legal obligations
• For accounting, audit, and regulatory compliance
• To resolve disputes

Once no longer required, data is securely deleted or anonymized.

8. Buyer Rights

Subject to applicable laws, buyers may have the right to:

• Access their personal or business information
• Request correction or updates
• Request deletion of non-essential data
• Withdraw consent for marketing communications

9. Third-Party Websites

Our website may contain links to third-party websites. HMS is not responsible for the privacy practices or content of those websites.

10. Children’s Privacy

Our services are intended for business buyers and professionals only. We do not knowingly collect data from individuals under 18 years of age.

11. Changes to This Privacy Policy

HMS reserves the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting.

12. Contact Information